Privacy Policy – Cosmolaser Medical Center

Last Updated: Nov 15, 2025

Cosmolaser Medical Center (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our dental services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Address
• Medical and dental history (provided voluntarily during consultations or forms)
• Appointment details
• Payment information (processed securely by trusted providers)

1.2 Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide dental care and related medical services
• Communicate regarding appointments, reminders, and treatment updates
• Respond to enquiries and provide customer support
• Maintain accurate medical records
• Process payments and billing
• Improve our website and services
• Ensure compliance with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary and only with:

• Licensed dental and medical professionals involved in your care
• Third-party service providers (e.g., payment processors, booking systems, labs)
• Legal or regulatory authorities when required by law
• Insurance providers or referring physicians (with your consent)

All third parties are required to protect your data and use it only for the purpose it was shared.

4. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve loading speed
• Remember user preferences
• Analyse website performance
• Support security features

You can disable cookies through your browser settings, but some website features may not function properly.

5. Data Security

We take all reasonable steps to protect your personal information using:

• Secure servers
• Encrypted data transmission
• Restricted access controls
• Regular security monitoring

Despite these measures, no online system can guarantee 100% security. However, we follow industry-standard practices to protect your data.

6. Data Retention

We retain your personal and medical information for as long as necessary to:

• Provide treatment
• Meet legal and regulatory requirements
• Maintain medical records as required by local health authorities

When no longer needed, your data is securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to the information we hold about you
• Request correction or updates
• Request deletion (where legally permitted)
• Withdraw consent for marketing communication
• Request a copy of your health information

To exercise any of these rights, you may contact us using the information below.

8. Children’s Privacy

We collect children’s information only with consent from a parent or legal guardian and only for dental treatment purposes. We do not market to children.

9. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.